Belle Tire at 2825 S, U.S. 31, Traverse City, Michigan.

We paid Belle Tire to "valet" our winter tires. After 5 days of having correspondence with them about installing our tires, and after having told us several times that they were "on the truck from the warehouse," they finally admitted that they lost them. They they told me that they wanted to search for them, so I said no problem. They told me to pick my car up. I called to confirm it was OK to pick my car up, and they told me they lost my keys. I drove up there, and they finally found my keys. While walking out to my car, I learned that it was parked in. We went back into Belle Tire and they treated us terribly when we asked them to move the car that was parking us in. They finally sent someone out to the lot and, while we were waiting for them to move the car, a Belle Tire employee tried to move another car into the bay, which was also parked in, and side swiped a car in the lot. After a period of about an hour, they finally moved the car and I was allowed to leave. We then gave them several days to find my tires. They didn't. After 4 more days, we told them that they needed to order new tires. They said they would. We told them that we would be in on Friday to have the new tires installed. When Friday rolled around, we were told that they had not yet ordered the tires. We asked for a full refund, and they said that they "would take our request into consideration." We then asked to speak to the manager, and the manager was a total jerk and snipped at my wife because we were asking them to replace the tires. He claimed that he didn't know the amount to reimburse us because he didn't know the amount of wear on the tires. Obviously there was almost no wear because we purchased them from Belle the year before and they had been used for less than three months. After arguing with him, and after dealing with his complete belligerence, he agreed to refund the cost. This place is absolutely horrible. Stay away.

Got in and out quickly to have the winter tires changed out. It has a nice waiting area, magazines etc. Table to bring your laptop and work if you need. Has a TV that displays a feed from the garage so you can see your car getting worked on.